English

41-2 · Civil petitions & documents

Preparation and submission of petitions, complaints, and suggestions

Drafting documents submitted to administrative agencies is a task under Article 2(1)1 of the Certified Administrative Agents Act and Article 2(1) of its Enforcement Decree, covering petitions, proposals, inquiries, public petitions and objections, as well as family relationship reports such as birth, marriage and death. Under Article 8 of the Civil Petitions Treatment Act, civil petitions are filed in writing (including electronic documents). Statutory civil petitions are processed within the period the agency has announced in advance, inquiry petitions within 7 or 14 days, proposal petitions within 14 days and grievance petitions within 7 days. If a statutory civil petition is refused, an objection can be filed in writing with that agency within 60 days from the date of the refusal, and the agency decides within 10 days of receiving it. Under the Petition Act, a public petition is filed with the petition agency in charge, which must in principle notify the result within 90 days, and grievance petitions to the Anti-Corruption and Civil Rights Commission are processed within 60 days of receipt.

HWANG YUNSANG ADMINISTRATIVE OFFICESONGDO · 37.3892° N / 126.6439° E
#Preparation and submission of petitions, complaints, and suggestions#Official check#41-2
01

When this applies

When this applies

Persons who intend to submit purpose-specific documents to administrative agencies such as information disclosure requests, grievance complaints, petitions, or objections.
02

Procedure

Procedure

Procedure type
  • Drafting Difficulty Low

    Work completed by drafting documents such as contracts, certified letters or statements of fact, without review by a government authority.

We will prepare and submit petitions, complaints, and suggestions based on the provided materials. Electronic submission and in-office submission are categorized into the scope you select.

Scope & fee
Electronic filing
Based on the data provided by 1 applicant or 1 organization, we will prepare 1 type of document and a list of supporting documents among petitions, complaints, and suggestions, and support submission through the selected route. It does not include separate complaints or subsequent complaints. Scope of writing: 1 type per petition/petition/suggestion, 5 pages per type. It does not include in-office submissions.
In-person filing
Based on the data provided by 1 applicant or 1 organization, we will prepare 1 type of document and a list of supporting documents among petitions, complaints, and suggestions, and support submission through the selected route. It does not include separate complaints or subsequent complaints. Scope of writing: 1 type per petition/petition/suggestion, 5 pages per type. 1 office visit is included.
  1. 01

    Identify the petition type and agency: Decide whether the request is a statutory civil petition (permit, registration or report), an inquiry, a proposal, a grievance or a public petition, then check the agency in charge, the processing period and the required documents in the Government24 guidance or the agency's civil petition handbook.

  2. 02

    Prepare the form and required entries: If the relevant law prescribes an application or report form, use it. Petitions, proposals and public petitions without a form are written as a document stating the applicant's details, the purpose and reasons of the request, and the underlying facts. A public petition must include the name and address and be signed.

  3. 03

    Organize facts and requests: Set out the facts in date order, state the legal basis and the requested action (correction, investigation, policy improvement, etc.) separately, and number the evidence so it links to the text. A request with an unclear purpose is likely to be closed.

  4. 04

    Submit and keep the receipt: File online through Government24 or the National E-Petition portal, or at the agency's civil affairs office in person or by mail, and keep the receipt number or receipt. When submission is entrusted to someone else, the agency checks the power of attorney (Form No. 3 of the Enforcement Rule of the Civil Petitions Treatment Act) and an ID.

  5. 05

    Track processing: Check progress against the processing periods, such as 7 or 14 days for inquiries, 14 days for proposals, 7 days for grievances and 90 days for public petitions (extendable once by up to 60 days), and supplement documents within the set period if requested.

  6. 06

    Challenge a refusal or unsatisfactory result: For a refusal of a statutory civil petition, file an objection (Form No. 11 of the same Rule) within 60 days from the date of the refusal; an administrative appeal can also be filed regardless of the objection. If unsatisfied with the agency's handling, file a grievance petition with the Anti-Corruption and Civil Rights Commission or a local ombudsman committee.

03

Filing route

Filing route

Government24 or the National E-Petition portal (online), or the civil affairs office of the relevant administrative agency; public petitions go to the petition agency in charge (including the online petition system), and grievance petitions to the Anti-Corruption and Civil Rights Commission or a local ombudsman committee

Confirm the current filing office, jurisdiction, and online availability on the official website.

Official check
Actual processing agencyCompetent administrative authority · Anti-Corruption and Civil Rights Commission (ACRC)
Statutory and policy authorityAgency by case
Online routeGovernment24 · e-People (epeople.go.kr)
04

Deadlines & processing notes

Deadlines & processing notes

Information disclosure, grievance complaints, and objections each have different processing times and appeal procedures. Keep the reception number and manage deadlines for requested corrections separately.Official check
05

Fees & official charges

Fees & official charges

Administrative service fee
  • Electronic filing from KRW 600,000
  • In-person filing from KRW 800,000
All administrative service fees exclude 10% VAT.
Government fee / taxNo government application fee; registration, notarization or third-party expenses may applyOfficial fee source

Included in the basic fee — Initial document review, required-document guidance, basic form preparation, one filing support and responses to up to two supplement requests.

Displayed amounts are starting estimates, not statutory or standard rates. The final fee is confirmed after consultation and document review in the engagement agreement. Government fees and actual expenses may change.

Fees & official charges →
06

Basic documents

Basic documents

Basic documents0 / 8

거부처분 이의신청서(별지 제11호서식)

HWP originalPDF

Source: Korea National Law Information Center, 「민원 처리에 관한 법률 시행규칙」 별지 제11호서식(effective 2024.09.06.) · checked 2026.10.26. · the form is in Korean; confirm it is the current version before submitting.

사전심사 청구서(별지 제8호서식)

HWP originalPDF

Source: Korea National Law Information Center, 「민원 처리에 관한 법률 시행규칙」 별지 제8호서식(effective 2024.09.06.) · checked 2026.10.26. · the form is in Korean; confirm it is the current version before submitting.

Scope of services

Scope of services

Hwang Yunsang Administrative Agent Office prepares and translates documents for administrative agencies, submits them on your behalf, and guides you through permit, application, and notification procedures. Services that require the principal’s personal appearance, principal’s application, or electronic signature may be limited in delegation.