Apartment defect assessment and dispute mediation application

Procedure

Procedure

1. 01

   1. Checking the defective part and the warranty period — The warranty period is 10 years for load-bearing structural defects; for each type of works under Annex 4 of the Enforcement Decree of the Multi-Family Housing Management Act, it is 2 years for finishing works, 3 years for equipment works such as plumbing, heating, electrical and fire-fighting, and window and door works, 5 years for site preparation, reinforced concrete, masonry, roofing and waterproofing works, and 10 years for ground works. The period runs from the date of handover to the resident for private areas and from the date of use inspection (or use approval) for common areas (Multi-Family Housing Management Act Article 36(3)).

2. 02

   2. Requesting repairs from the developer and checking the reply — Within the warranty period, the resident requests repairs of private areas, and the residents' representative council, managing entity or management body requests repairs of common areas (Enforcement Decree Article 38(1) and (2)). The developer must repair within 15 days of the request or notify a repair plan in writing, and if it considers the issue not a defect, it must give its reasons in writing (same Article (3)). The request dates, replies and discussions form the basis of the negotiation history statement attached to the application.

3. 03

   3. Writing and submitting the defect review or dispute mediation application — If the dispute is whether there is a defect at all, use the defect review application (Form No. 15); if it concerns the repair method or cost, use the defect dispute mediation application (Form No. 16) (Enforcement Rule of the Multi-Family Housing Management Act Article 19). Attach the negotiation history statement, evidence of the defect such as color photos and explanations, and a copy of ID; for mediation claiming repair costs, add a statement of repair cost calculation, and submit copies equal to the number of respondents. The application fee stated on the form is 10,000 won, and applications can also be filed electronically on the committee's website.

4. 04

   4. The respondent's answer and the committee's review — The committee notifies the other party of the application; the other party must submit an answer within 10 days unless there are special circumstances, and the developer must take part in the mediation (Multi-Family Housing Management Act Article 46). The processing period is 60 days for defect reviews and dispute mediation (90 days for common areas), excluding correction and defect appraisal periods, and may be extended once by up to 30 days (same Act Article 45). If the cause of the defect is unclear, a safety inspection agency may carry out a defect appraisal, the cost of which is borne by the parties (same Act Article 48).

5. 05

   5. After receiving the decision or the mediation proposal — If a defect is found, the developer must repair it according to the decision and report the result to the committee, and a party objecting to the decision may file an objection within 30 days of receiving it, attaching an opinion from a safety inspection agency or other expert (Multi-Family Housing Management Act Article 43). For dispute mediation, each party must state whether it accepts the proposal within 30 days of receiving it; no response is deemed acceptance, and the mediation record has the same effect as a judicial settlement (same Act Article 44).

Filing route

Filing route

Deadlines & processing notes

Deadlines & processing notes

Fees & official charges

Fees & official charges

Included in the basic fee — Initial document review, required-document guidance, basic form preparation, one filing support and responses to up to two supplement requests.

Conditional success fee — For this service, any conditional success fee may be separately agreed within the lawful service scope and stated in a written engagement agreement. No outcome is guaranteed.

Displayed amounts are starting estimates, not statutory or standard rates. The final fee is confirmed after consultation and document review in the engagement agreement. Government fees and actual expenses may change.

Basic documents

Basic documents

Repairs cannot be requested after the warranty period ends (Enforcement Decree of the Multi-Family Housing Management Act Article 38(1)), so make the request in writing within the period and keep a record of the request date. If you do not respond within 30 days of receiving a mediation proposal, it is deemed accepted and takes the same effect as a judicial settlement, so track the deadline from the date you receive the proposal.